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Purchases, payments, returns and more
General Buyer Questions
What is the Gameflip Guarantee?
Why is my Purchase or Add Funds under review?
How to find the Payment Verification code?
Mobile Add Funds
How to Apply a Discount Code
Should I "Complete Transaction" before receiving my item?
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Cancellations & Refunds
How to open a dispute?
What is Gameflip’s return policy?
Can I cancel my order?
I cancelled my transaction. Where's my money?
Buying In-Game Items
How to Buy a State of Decay 2 Item
How to buy a Warframe Item
How does the shopping cart work?
How do I accept a manual/coordinated transfer for in-game item (skin)?
Buying Game Codes & Gift Cards
I received an invalid code
How do I activate my digital code?
How to redeem Steam gifts
How do I activate a PSN code?
Buying Physical Items
My item hasn't moved in several days or USPS lost my package
I haven’t received a shipping notification
Tracking Your Purchase and Handling Delays on Gameflip