How refunds work after transactions are cancelled or rescinded

What happens when an order is canceled?

When a transaction is canceled or rescinded, our system starts the refund process immediately, and the funds are returned to the original payment source. However, the time it takes for the funds to be available in your account depends entirely on your payment processor — which can take from 3 to 14 business days.

Refund timing details:

• Refunds to prepaid cards may take longer. If you have questions, contact the card issuer.
• During this 14-day period, the charge might appear as "Authorizing" or "Pending" on your bank statement.
• For canceled transactions, usually the original charge is removed rather than showing a separate refund. In rescinded transactions, you might see an explicit refund entry.
• The refunded money always goes back to the same payment source you used. E.g., you can’t refund a purchase into your Gameflip Wallet if you used a credit card to pay for it.

How are refunds handled based on payment method?

• Credit / Debit Card: Refunds are sent back to the card, or the original charge may disappear from the statement.
• Alipay / WeChat Pay: Refunds go back to the respective account.
• Gameflip Wallet Balance (Sale Proceeds or Add Funds): Any amount used from your Wallet balance is returned immediately upon cancellation.
• Gameflip Credits Balance: Any credits used are returned right away.