Tracking pauses during USPS transit are common and do not automatically mean a package is lost. If a physical shipment stops updating on USPS Tracking, resolution steps depend on whether you are the buyer or the seller.
What You Should Do Based On Your Role
As Sellers (Senders)
- Contact USPS Direct Support: Call 1-800-ASK-USPS (1-800-275-8777) or submit a Missing Mail Search Request at usps.com.
- Keep the Buyer Informed: Message the buyer in the Gameflip Order Chat with any updates from your USPS inquiry.
- Retain Shipping Documentation: Hold onto your post office drop-off receipt showing the origin scan and recipient ZIP code.
As Buyers (Recipients)
- Check Order Details: Monitor tracking updates directly on your Gameflip Purchase Page.
- Message the Seller: Ask the seller to initiate a carrier inquiry with USPS.
- Protect Your Refund Eligibility: Do not complete the transaction or let the auto-completion timer expire while a package is stuck.
USPS Delivery Delay Escalation Matrix
| Days Since Shipment | Package Status | Action Required | Primary Contact |
| 1–5 Business Days | No tracking updates or "In Transit" | Normal carrier delay; allow extra time for routing scans | None (Wait for carrier updates) |
| 6–13 Days | Tracking stuck / scan missing | File a Missing Mail Search inquiry on the USPS portal | USPS Customer Service |
| 14+ Days | No movement / Verified lost | Open a ticket under Help > Contact Support to request an investigation or refund | Gameflip Support |
Information Needed When Contacting USPS
- USPS Tracking Number (found in your Gameflip Order Details).
- Date shipped and origin Post Office location.
- Recipient Destination Address and ZIP code.
- Package Description (box size, contents, and estimated value).
By following these steps, you’ll be better equipped to work with USPS and our support team to locate the package or initiate next steps if it cannot be found.
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