Step-by-Step Guide to Open a Dispute

If the item you purchased is faulty, doesn’t match the listing, the redemption code doesn’t work, or you never received it, you should open a dispute.

What should you do if there's a problem with your order?

When this happens, contact the seller first via the chat on the purchase page. Many times, the seller can resolve the issue on their own.

If the seller doesn’t fix it, go to the Review & Complete Transaction section on the purchase page and choose “Hold Transaction and Open Issue”. Then select the problem and attach one or more screenshots showing what’s wrong.

Once your dispute is opened, the 3-day countdown for auto-completion stops. A new 5-day period starts, giving you and the seller time to agree on a resolution or escalate to Gameflip Support. You can exchange messages with the seller during this period.

What happens if the seller doesn’t respond or cooperate during a dispute?

If the seller doesn’t respond within 5 days, your order will automatically be canceled and you’ll receive a refund. If they do respond but you’re not satisfied, you must escalate the dispute to our Support team. This will prevent the dispute from being closed and the order completed by our system.

Escalating a Dispute

If you decide to escalate the dispute, our Support team will request and review evidence from both you and the seller. They will reach out via your verified Gameflip email for additional details. The decision will be based on the evidence provided.

Required Evidence

The type of evidence depends on what you bought:

• In-game items: Full, uncropped screenshots of trade history and in-game messages; video if possible.
• Gift cards / digital codes: Full screenshots of activation history, error messages, and any messages exchanged with the gift card’s support team; for sellers, pictures of the gift cards, receipts, or evidence of code issue.
• Game codes: Screenshots of activation history, trade history, games added to account, and any error messages.
• Movie codes: Screenshots of library history and activation errors.
• Physical goods: Photos or video clearly showing defects or issues.

Gameflip Support will review all evidence from both sides. If they find any misconduct or fraud, punitive