Refund Eligibility: Cancellations, Disputes, and Buyer Protection

You can qualify for a refund only if the item delivered is not working or if it’s different from what was described, and if you haven’t completed the transaction yet. If that is the case, you’ll be covered by the Gameflip Guarantee. 

Note: Never complete the transaction or let the 3-day auto-completion time expire if there’s any issue with your order. Doing so invalidates the guarantee.

When can I cancel an order?

• Immediately After Ordering: You can cancel your purchase within the first 1-2 minutes while it is being processed.
• Order Under Review: You may cancel your order while it is being reviewed by our team (though this could affect future order reviews).
• Delayed Delivery: If the seller doesn’t ship/send the item within the stated delivery time, plus a 5-minute grace period for delivery times of 30 minutes or 60 minutes and a 1-hour grace period for delivery times of 1-3 days.
• Before Marked as Shipped: If the seller hasn’t marked the item as shipped, you can request a cancellation.
• Violating Guidelines: If the item is prohibited or if the seller doesn’t follow the Gameflip Guidelines, don’t accept the delivery and open a dispute.

Can I get a refund after I receive an item? 

After an item is delivered or marked as shipped, you’re still eligible for a refund under the Gameflip Guarantee if:

• The item doesn’t match the listing description.
• The item doesn’t work as expected.
• The seller did not deliver the order.

To proceed with the refund:

1. Contact the seller and explain the issue and how you’d like to resolve it.
2. Open a dispute by clicking “I have an issue with the item I received” on the purchase page.
3. This pauses the 3-day auto-completion timer and gives Gameflip time to review the issue. If we need more information, we’ll contact you by email. Once we verify your claim, we’ll authorize a refund.

Exception: Refunds for Completed Transactions 

In rare cases, items that have been revoked by the developer may still be eligible for refunds after completion. Contact Gameflip Support to open a case and request a refund. If you face issues with your order after completing it, try contacting the seller first. If you and the seller cannot reach an agreement, escalate the matter to Support.

When You Are Not Eligible for Refunds

You can’t get a refund if:

• You’ve already completed the transaction and accepted the item.
• You’re requesting a refund for reasons outside of defect, misdescription, or non-delivery (like buyer remorse).
• The item was damaged during shipping when you arranged it yourself.
• The item was delivered via bot trade (escrowed)—these are guaranteed to match the listing.
• The transaction occurred outside of Gameflip, which violates our Terms of Use.