How do I change my phone number?

Can I Change My Gameflip Phone Number in Account Settings?

No. For account security, phone numbers cannot be updated directly through the Gameflip app or website. Because your phone number is linked to critical security features like 2FA and login authorization, all phone number changes must be processed manually by Gameflip Support.

Key Information & Timeframes

• Average Processing Time: 1–2 business days.
• Support Category: Select "Phone Number & Authentication Inquiries" when submitting your request.
• Valid Number: Make sure your new phone number is valid and can receive SMS messages or authentication codes.
• 2FA Notice: If your old number was used for 2FA, you will need to re-enable 2FA once the old number is removed.

How to Request a Phone Number Change

1. Contact Gameflip Support by Submitting a Ticket

Go to the Gameflip Help Center and click on “Need More Help? Contact Us” to open a new support ticket.

2. Include Required Information

In your request, make sure to provide the following:

• The email address registered to your Gameflip account.
• Select the “Phone Number & Authentication Inquiries” option on “What is this request about?”.
• Include the current phone number with the country code on your account (if possible). 
• A brief explanation of why you’re changing it (for example, lost access to the old number) and the new phone number you’d like to use.

3. Verify Your Identity and Account Ownership

Our Support team may ask for additional information, such as identity verification and account details, to confirm that you’re the rightful owner. This step helps prevent unauthorized changes and protects your data.

4. Receive Confirmation

Once verified, Support will remove your old number and notify you via email so you can pair your new number. The average response time is 1–2 business days, but it can vary based on ticket volume. 

If you have any trouble or don’t receive a response within two business days, reply to your support ticket for a status update.