What Happens When You Reply "FRAUD" to a Gameflip SMS Verification

If you replied “FRAUD” to a security SMS from Gameflip, this automatically cancels your purchase and locks your account as part of our anti-fraud protection. To regain access, you must verify your identity and payment ownership with Gameflip Support.

Account Recovery Quick Summary

• Immediate Action: Open a ticket with Gameflip Support to initiate account unlocking.
• Document Requirements: Requires a photo ID selfie with a handwritten note, ID photos, and payment card selfies.
• Passport Restriction: Passports are not accepted for identity verification unless you reside in the UK, Russia, Ukraine, or Belarus.
• Card Safety: Photos of payment cards must only show your name and the last 4 digits.

Why Your Account Was Locked

The automated SMS system sends security confirmation texts for high-risk or unusual purchases. Responding "FRAUD" signals that an unauthorized third party may be using your account, prompting Gameflip to immediately lock all activity and halt transactions until ownership is proven.

Verification Documents You Must Provide

1. Identity Verification

• Selfie with ID & Note: A selfie of you holding your ID Card or Driver’s License and a handwritten note saying “For Gameflip” with today’s date.
• ID Close-Ups: Two clear, close-up photos of your ID Card (front and back). 
• Passport Exception: Passports are not accepted unless you reside in the UK, Russia, Ukraine, or Belarus.

2. Payment Verification

• Cardholder Selfie: A selfie of you holding the payment card you used. Cover all numbers except the last 4 digits and your legal name.
• Card Close-Ups: Two close-up photos of the payment card (front and back). Cover the CVV code and all digits except the last 4 numbers.

Step-by-Step: How to Unlock Your Account

1. Submit a Support Ticket: Go to the Gameflip Help Center and submit a ticket under Account Management with all required verification photos attached.
2. Document Review: Once submitted, our team will review your documentation. You’ll receive instructions to upload these documents to your Gameflip account for final approval.
3. Unlocking: After document verification is completed, your account will be unlocked, and you can resume transactions.

We appreciate your cooperation in verifying your account and helping keep the Gameflip community safe for all users. If you have any questions or need assistance uploading your documents, feel free to reach out to our Support team.