Guidelines for Safely Completing Transactions on Our Marketplace

Always double-check your order 

Do NOT hit “Complete Transaction” until you’ve received your item or service and verified it matches the listing description. For items involving codes, make sure you’re able to successfully redeem them before finalizing the purchase.

Don’t rely purely on promises from the seller to complete the transaction. If a seller fails to deliver within the “Seller sends in” timeframe on the listing plus 24 hours, you’ll have the option to cancel the order. For details on how to cancel a purchase, see our cancellation guide.

Open a Dispute if anything goes wrong

If you receive a defective or incorrect item, a code that doesn’t work, or if you believe the seller falsely marked the item as delivered, you can pause the transaction and initiate a dispute. On the purchase page, click “I have not received the item, or the item I received does not work or is not as advertised” under “Hold Transaction and Open Issue”. You’ll be prompted to explain the issue in the text box and attach relevant screenshots to support your claim. If you want more information about our dispute process, you can find it here.

Once you finalize the transaction, you’re confirming that you’ve received and accepted the item, and the transaction will be complete.