How to Cancel a Purchase on Gameflip (and When It’s Allowed)

Our goal is to provide a seamless purchasing experience on our platform, but we understand that there may be times when you need to cancel an order. 

We get that circumstances change, but it's important to remember that frequent cancellations can adversely affect our sellers by removing opportunities for them to make sales to other interested buyers.

To help reduce the need for cancellations, we recommend following these steps before you complete a purchase:

1. Review the Listing Carefully: Make sure to read all of the listing’s details. Pay special attention to any regional restrictions, the seller's commitment to deliver (usually within 1-3 days), and any specific terms described on the listing.
2. Verify Item Availability: For manually delivered or shipped items, confirm that the listing is up to date. If possible, contact the seller directly to check the item's availability and agree on a timely delivery.

When can you cancel a purchase?

• Immediately After Ordering: You can cancel within the first 1-2 minutes while the order is still processing.
• Order Under Review: If the order is being reviewed for security, you may cancel it (though cancellations during this process could affect future purchase reviews).
• Delayed Delivery: If the seller fails to ship or send the item within the promised delivery window, a 5-minute grace period for delivery times of 30 minutes or 60 minutes and a 1-hour grace period for delivery times of 1-3 days (excluding auto or bot delivery), you can cancel.
• Before Shipping is Marked: If the seller hasn’t marked the item as “shipped,” you can ask them to cancel it or cancel it yourself.
• Violation of Guidelines: If the delivery conditions break any Gameflip rules (for instance, prohibited items), don’t accept the item or service — open a dispute instead.

If your case doesn’t match one or more of the situations mentioned above, you can still ask the seller to cancel your order for you. Ultimately, it will be up to the seller to do so.
 

Order Cancellations May Occur

1. Immediately After Ordering

If you've had a change of heart or accidentally made a purchase, you have a brief window of 1-2 minutes to cancel the order while it's still processing.

2. During Order Under Review

Orders may undergo a review process for your security to verify if the purchase was authorized by you. Should you choose not to proceed with the purchase review, you'll be able to cancel it. However, be aware that doing so might delay future purchases, which could also require new reviews.

3. Delayed Delivery

If the seller fails to send or ship your order within the timeframe described on the listing, you’ll be able to cancel it between 5 minutes and 1 hour after the delivery period expires. This does not apply to items with Auto Delivery or Bot Delivery.

If you suspect the seller has not actually shipped the item despite marking it as "Shipped," you have the option to dispute the transaction. Our Support Team will then guide you through the cancellation process. For guidance on how to initiate a dispute, please refer to our Step-by-Step Guide to Open a Dispute.

For physical items, it's important to note that if the seller issues a Shipping Label, this resets the waiting period, extending it by an additional day from the aforementioned steps.

Understanding when you can cancel an order helps you buy with confidence and know that we will support you every step of the way.