Can I cancel my order?

We aim to streamline your purchasing experience on our platform, recognizing that there may be times when you need to cancel an order. We understand that circumstances change, but it's important to remember that frequent cancellations can adversely affect our sellers by removing opportunities for them to make sales to other interested buyers. To help reduce the need for cancellations, we recommend the following preparatory steps before you complete a purchase.

1. Review the Listing Thoroughly: Make sure to read the listing details carefully. Pay special attention to any regional restrictions, the seller's commitment to deliver (usually within 1-3 days), and any specific terms set by the seller.
2. Verify Item Availability: For manually delivered or shipped items, confirm that the listing is up to date. If possible, contact the seller directly to check the item's availability and agree on a timely delivery.

Conditions for Cancelling a Purchase:

• Immediately After Ordering: If you have second thoughts or mistakenly place an order, you can cancel it within the first 1-2 minutes while the order is still being processed.
• Order Under Review: While we don't recommend canceling during this phase to avoid impacting future purchases, you do have the option if you're unwilling to wait.
• Delayed Delivery: You're entitled to cancel if the seller does not send or ship the item within the specified delivery period, plus an additional 12-hour grace period.
• Before the item is delivered: if the seller did not mark the purchase as shipped, you may ask them to cancel the transaction.
• Conditions of the delivery violate our guidelines: if the item is prohibited or the seller is violating our guidelines to deliver it, please do not accept the delivery and report the transaction by opening a dispute.

If your situation doesn't fall within these scenarios, you may ask the seller to cancel the order on your behalf, though the final decision lies with the seller. This approach ensures both buyer and seller have a clear understanding of the transaction process, minimizing the need for cancellations and promoting a smooth experience for all parties involved.

Immediately After Ordering.

If you've had a change of heart or accidentally made a purchase, you have a brief window of 1-2 minutes to cancel the order while it's still processing.

During Order Under Review 

Orders may undergo a review process for your security, verifying that the purchase was authorized. Should you choose not to proceed with the review, you're able to cancel the order. However, be aware that doing so might delay future purchases, which could also require a review.

Delayed Delivery

If the seller fails to send or ship your item within the promised delivery period plus an additional 12-hour grace period, you're entitled to cancel. This does not apply to items with Auto Delivery or Bot Delivery.

If you suspect the seller has not actually shipped the item despite marking it as "Shipped," you have the option to dispute the transaction. Our Support Team will then guide you through the cancellation process. For guidance on how to initiate a dispute, please refer to our help section.

For physical items, it's important to note that if the seller issues a Shipping Label, this resets the waiting period, extending it by an additional day from the aforementioned steps.

By familiarizing yourself with these cancellation scenarios, you can navigate your purchases with confidence, knowing you're supported every step of the way.