How do I make sure I'm covered by the Gameflip Guarantee?

To maintain coverage under the Gameflip Guarantee, every step of your transaction—including communication, payment, item delivery, and trade confirmation—must occur exclusively within the Gameflip platform. Conducting any portion of a trade off-platform automatically voids your guarantee eligibility.

Core Rules for Guarantee Protection

• DO: Keep all chats, negotiations, and code transfers inside official Gameflip order pages.
• DO: Report suspicious users or requests to move off-platform immediately.
• DON'T: Share personal contact details (Discord tags, WhatsApp, Telegram, emails, phone numbers, or social media handles).
• DON'T: Send or accept payments, partial payments, or tips outside Gameflip's checkout system.

Essential Guidelines to Stay Covered 

1. Complete All Transactions Within Gameflip

Always make sure all parts of your transaction—listing, payment, item delivery, and confirmation—take place on the Gameflip platform. This creates a verified audit trail that allows Gameflip Support to track order progress and protect your funds in the event of a dispute. 

2. Keep All Communication On Platform

Do not move conversations, payments, or delivery discussions to third-party messaging apps (such as Discord, Telegram, or WhatsApp). Keeping all communication within Gameflip order and listing pages is essential for Gameflip Support to review and verify chat logs in case of disputes. 

3. Do Not Share External Contact Information

Never share your personal details such as email addresses, phone numbers, Discord tags, or other contact methods. Exchanging this information or attempting to move a transaction off-platform is strictly prohibited and will result in losing your eligibility for the Gameflip Guarantee.

Warning: Consequences of Off-Platform Activity

Attempting to buy, sell, or communicate outside of Gameflip violates the Terms of Service. Violations will result in:

• Immediate forfeiture of Gameflip Guarantee coverage.
• Disqualification from dispute resolution or refund claims.
• Temporary or permanent account suspension.

If you have any questions about your protection or a specific transaction, reach out to Gameflip Support for assistance.