We know that safety is important to you when selling online, so when selling on Gameflip, all sellers are covered by the Gameflip Guarantee, and it’s free of charge! We take action to protect thousands of sellers on a daily basis and we’re constantly improving our system to make our marketplace as safe as possible.
Our Gameflip Guarantee ensures that:
- Escrowed payments until delivery is confirmed. Gameflip safeguards sellers from scams by safely holding the buyer’s payment in escrow. Buyers will only be able to cancel a transaction on their end if the item was not delivered within the assigned delivery time, and as soon as the sale is marked as shipped, the funds stay locked until the transaction is complete. TIP: Use auto-delivery for digital goods when possible to receive your payments faster.
- Zero Chargeback Liability: When we approve an order, we stake our name on it. Sellers are granted zero chargeback liability when selling on Gameflip. If a buyer is trying to get an unauthorized refund (chargeback) or avoid paying for a return. Gameflip takes the lead in resolving the issue with the payment providers, and sellers can relax and focus on what matters most: selling.
- We’ll help you work it out. If there’s a dispute between you and your buyer, Gameflip will act as a mediator to help reach a resolution. Make sure to always register the steps of a transaction. If you are dealing with digital goods, take screenshots or record a video during the transfer process. If you are selling physical goods, take clear pictures of the product before packing and shipping it. Important: The receipts issued by a supplier or the store from which the Gift Card(s) came should be kept for at least 6 months after the Gift Card has been sold here on Gameflip, as it will serve as proof of legitimacy in case there is a future problem with the sold Gift Card.
- Reporting a buyer. Even though our team is monitoring the marketplace activities, you can also help us identify suspicious activities. If you feel that a buyer has violated our rules and policies, hit the “Report” button on the user’s profile. It takes a few seconds and it will help us monitor buyers' activity even further, helping protect you and the whole Gameflip community.
Once more, the Gameflip Guarantee is available for free to all Gameflip users. As long as both your account and listings are in check with our Terms of Service, you are covered.