What to Do When a Buyer Opens a Dispute

If a buyer opens a dispute, your sale will be placed On Hold. 

Why did the buyer open a dispute?

Usually, buyers open disputes for reasons like:

• The item is defective or doesn’t match the listing description.
• A digital code is invalid or has already been used/redeemed.
• The item wasn’t sent or wasn’t received on their end.

How to resolve a dispute?

It is often possible to resolve disputes simply by talking to the buyer and reaching an agreement. To help the buyer and resolve the dispute, you should:

1. Message them through the Order Chat to discuss the issue with their order. 
2. Submit evidence to Gameflip that shows you delivered a correct and working item or service.

Gameflip will review the documentation from both sides and may ask for more information to resolve the issue fairly. Based on that review, the transaction will be completed or reversed if it’s found in favor of the buyer.