Why is my Purchase or Add Funds under review?

Sometimes, your purchase or fund addition on Gameflip might be selected for an additional review. This precautionary step is implemented to safeguard your interests and confirm that the transaction was authorized by you. To minimize the likelihood of undergoing these reviews, it's crucial to ensure that your payment details—such as your name, address, and phone number—are accurate and consistent with the information on your account. You might also get a text message from Gameflip regarding the transaction, providing instructions in case it was unauthorized. It's important to understand that attempting to cancel and remake a purchase with the intention of avoiding the review process will not be effective. Instead, this action may result in prolonging the review period.

Our team is dedicated to ensuring the review process of your purchase is as swift as possible, aiming to complete it within 8 hours. However, there are occasions when it might extend up to 24 hours. The duration of the review can vary based on the specifics of the transaction information at hand. To facilitate a thorough investigation and clear the transaction promptly, we may reach out to you for additional documentation related to payment and/or identity verification.

You must submit any requested payment verification information as soon as possible for us to continue the review. If further information is needed to perform our investigation, we will contact you via email. Please make sure that the email you have in your Gameflip account is accurate and verified. See how you can change or verify your email address.

If you are unable to respond with the requested information within 24 hours, we will cancel and refund your purchase. To reduce the frequency of purchase reviews, you should verify both your payment ownership and identity and enable multi-factor authentication on your account. Verification information is encrypted and securely stored and will never be shared with another third party.

Identity Verification Screens

*Website document verification page when the document is approved

*App's document verification section.