Sometimes, your purchase or Add Funds on Gameflip may be placed under an additional review to safeguard your interests and confirm that the transaction was authorized by you.To reduce reviews, ensure your payment details (name, address, phone) match your account. You may also receive a text message if the transaction looks suspicious. Canceling and remaking the purchase will not skip the review and may cause further delays.
Review Timeframe
- Our team aims to complete purchase reviews within 8 hours.
- In some cases, the process may take up to 24 hours, depending on the specifics of the transaction.
What Affects the Review Duration
- The review length can vary based on the details provided during the transaction.
- Additional checks may be needed if the information is incomplete or inconsistent.
Additional Documentation
- To finalize the review promptly, we may request payment verification and/or identity documents.
- You’ll be contacted directly if more information is required.
If we request payment verification information, please submit it as soon as possible so we can continue the review process. If further information is needed, we’ll contact you by email, so make sure the email linked to your Gameflip account is accurate and verified. See how to update or verify your email address.
If we don’t receive the requested information within 24 hours, your purchase will be canceled and refunded. To reduce the chances of future reviews, we recommend verifying both your payment ownership and identity, and enabling multi-factor authentication (MFA) on your account. All verification information is encrypted, securely stored, and never shared with third parties.
Identity Verification Screens
Website: Document verification page after approval
App: Document verification section
Comments
0 comments
Article is closed for comments.