What do to if the code I purchased is invalid or doesn't work?

When you encounter issues with a code purchased on Gameflip that doesn't redeem as expected, here’s a structured approach to address the problem effectively:

1. Document the Issue: Immediately capture screenshots or video recordings that illustrate the problem, such as error messages received upon attempting to redeem the code. Make sure your documentation clearly shows why the code cannot be redeemed or details the specific issue encountered.
2. Reach Out to the Seller: Use the "Messages to Seller" feature to communicate with the seller about the situation. It’s possible that the issue was a simple mistake, and the seller may be able to resolve it by providing a replacement code swiftly.
3. Seller Unresponsiveness: If you don't receive a timely response from the seller and the order completion deadline is approaching, it's crucial to escalate the matter by opening a dispute to prevent automatic order completion.
4. Detailed Communication: Additionally, you can contact the seller directly through the chat feature on the order screen. When doing so, provide a detailed explanation of the issues you're facing, including the screenshots or video evidence you've collected.

Taking these steps ensures you've adequately documented and communicated the issue, giving you the best chance for a resolution. It’s important to act promptly and keep all communications within Gameflip to ensure there’s a record of your efforts to resolve the issue.

If the seller is not able to resolve the situation or does not respond to your request within a reasonable time window, open a dispute to stop the countdown for the auto-completion of the transaction.

For more information about the dispute process, click here.