What is Gameflip’s return policy?

All sales are final on Gameflip and there are no refunds unless the received item is either not working or it is different from what was described. If this is the case, you'll be covered by our Gameflip Buyer Guarantee.

Once a transaction has been completed, there are absolutely no returns or refunds. By completing the transaction, you are agreeing to accept the item and finalizing the transaction. 

To avoid a dispute with a transaction, we advise Sellers to be as descriptive and detailed as possible when creating listings. We encourage Buyers to review the listing photos, description, Seller rating, and item condition before purchasing. If you have any questions about the listing, please ask the Seller for additional information.

Return Guidelines

Digital Items

• Once the item has been delivered and/or received, there are no returns.

Escrowed Items (Bot trade)

• Once the item has been delivered and/or received, there are no returns.
• All items purchased are exactly as described, as the items cannot be misrepresented and are delivered in the exact same way that they are listed. Because of this, all delivered escrowed items do not fall under the Gameflip Buyer Guarantee.

Physical Items

• Once the item has been delivered and/or received, there are no returns unless the Seller of your purchased item agrees to do so. If this is the case, you will need to dispute that purchase by following the steps outlined in our Gameflip Buyer Guarantee and working with the Seller to accommodate the return of the item. 
• Gameflip does not provide any return shipping labels or reimbursement costs for returned items.

Fraudulent claims

Fraudulent claims may include:

• A buyer filing a chargeback via payment processor after receiving their purchased item;
• A buyer filing a chargeback via payment processor after rating and completing the purchase.

Accounts from buyers who file fraudulent claims are subject to consequences and in addition, we reserve the right to permanently suspend the account under the return policy. If the received item from a purchase is not according to the listing description, please open a dispute while the transaction is still ongoing. If you encounter issues with the item after completing the transaction, please contact Gameflip Support before charging back through your payment processor.