Buying on Gameflip

Purchasing on Gameflip allows buyers to pay using account balances, digital wallets, or external credit/debit cards. All eligible purchases are protected by the Gameflip Guarantee, ensuring a full refund if an item is not received, defective, or not as described. 

Critical Buyer Protection Rules

• DO NOT Rate the Seller if There is an Issue: Submitting a rating (Good, Neutral, or Poor) instantly finalizes the sale and permanently waives your right to a return, refund, or claim under the Gameflip Guarantee.
• Strict 3-Day Inspection Window: You have 3 calendar days after item delivery to inspect your order. If you do not rate or open a dispute within 3 days, the system automatically finalizes the transaction and releases funds to the seller.
• Processing Fee Exemption: Processing fees are charged only on the portion of a transaction funded via an external payment method. Gameflip Wallet Balance and Credits incur 0% processing fees.

Payment Deduction Hierarchy & Processing Fees

Gameflip automatically applies funds from your account at checkout in a non-customizable priority order. External payment methods are charged only for the remaining balance.

Automatic Deduction Priority:

1. Gameflip Promotional Credits (Deducted first)
2. Gameflip Wallet Balance (Sales proceeds or deposited funds)
3. External Payment Method (Apple Pay, Google Pay, Credit/Debit Card, Skrill, Alipay, WeChat Pay)

Payment Processing Fees 

Step-by-Step to Buy on Gameflip

1. Create a Gameflip account

Registering for a Gameflip account is easy, quick, and free! Setting up your profile and verifying your account ensures you get the best buying experience, allowing you to place orders seamlessly and get faster assistance from our support team.

2. Find your item

Use the search bar or browse through categories to locate the item you want. Make sure to check the listing’s details, seller rating, and item description. If you have questions about the item’s condition or delivery, it’s a good idea to contact the seller before purchasing. 

3. Add a payment method and shipping details

• Payment method: Add a credit card or link your Google Pay or Apple Pay to your Gameflip Wallet. You can also add funds to your Wallet Balance in your Gameflip account. During checkout, if you have a Wallet Balance, the system will apply Credits first, then Cash Balance (from sales and added funds), and finally your chosen payment method if those did not cover the order amount.
• Billing and Shipping address: You will need to add a billing address to complete your purchase. For physical items, enter an address that accepts packages from carriers like USPS, UPS, or FedEx. A correct shipping address helps avoid delivery issues. 

4. Checkout and processing fees

After confirming your purchase details, proceed to payment. Note that processing fees apply to each transaction depending on your region and the payment method selected. 

5. Receiving your item

Once the item is delivered, it’s your turn to check that everything is as described. Digital items may be sent instantly, while physical items arrive via shipment. If tracking is available, you can follow the progress in Menu > Purchases and select the purchase you’d like to track. 

6. Completing the transaction and rating

When you receive the item and confirm that it's correct, you will be asked to complete the transaction and rate the seller. Review your order and complete the transaction within three days. If you forget, our system will finalize the transaction automatically after the 3-day inspection window. Once the transaction is finalized, you cannot return or get a refund for that order.

The Gameflip Guarantee Protection

All orders in our marketplace are covered by the Gameflip Guarantee at no extra cost. This ensures that you get your order as described on the listing or you get your money back. Buyers may resort to the Gameflip Guarantee in the following situations:

• The item or service was not delivered.
• The item is invalid or not working.
• The item or service doesn’t match the listing’s description and details.

If any of these apply, do not complete the transaction and rate the seller. Choose the “Hold Transaction and Open Issue” feature on the Purchase Page to pause the 3-day auto-completion timer while our team reviews your case.

How to Hold a Transaction & Claim the Gameflip Guarantee

If your digital code does not work, an in-game item is missing, or a physical shipment is damaged/incorrect, you must pause the auto-completion timer immediately.

1. Contact the Seller First: Send a direct message to the seller via the Purchase Page chat explaining the issue to see if they can provide a replacement or agree on a resolution.

2. Select “Hold Transaction and Open Issue”: Navigate to Menu > Purchases, select the order, and click Hold Transaction and Open Issue (or I have not received the item, or the item I received does not work as advertised). This permanently pauses the 3-day countdown timer.

3. Submit Dispute Details: Select the issue category from the drop-down menu, describe the problem clearly, and attach proof (e.g., unedited screenshots or video screen recordings showing redemption errors). If necessary, escalate the dispute to Gameflip Support.

4. Gameflip Support Investigation: As soon as you choose to escalate the dispute, Gameflip Support will review the case, request additional verification if needed, and issue a full refund if the item violates the Gameflip Guarantee.

Order Cancellations & Refund Rules

If an order is canceled due to seller non-shipment or a validated dispute, Gameflip issues a 100% refund.

Cancellation Triggers

• Seller Non-Delivery: If the seller fails to ship or deliver the item within their stated Handling Days + 1 Day, a Cancel button appears on the Purchase Page, under Menu > Purchases.
• Lost Physical Shipments: For packages lost in transit by carrier services (USPS, UPS, FedEx), contact carrier support (USPS: 1-800-275-8777) and notify Gameflip Support for order cancellation.

Refund Rules

By following these steps, you’ll have an easy, secure buying experience on Gameflip—browse confidently, buy smart, and enjoy your new item!