Once a tracking number is submitted on Gameflip, it cannot be edited or overwritten directly in the seller dashboard. To maintain Gameflip Guarantee seller protection and avoid shipping disputes, you must immediately update your buyer via the order chat and submit a ticket to Gameflip Support to manually update your shipping record. number in the exchange’s comments section. This keeps both of you updated on the delivery status.
Seller Protection Warning
Leaving an uncorrected or invalid tracking number in the system may cause the system to mark the shipment as undelivered. If the buyer opens a dispute while an incorrect number is attached, your payout will be paused until Gameflip Support manually verifies delivery.
Step-by-Step Resolution Workflow
Send the Correct Tracking Number in Order Chat:
Go to Menu > Listings > Sold, select the order, and click on the Exchange Chat. Send the correct tracking number, carrier name (e.g., USPS, UPS, FedEx), and direct tracking link so the buyer can monitor delivery progress.
Provide Physical Proof of Shipment:
Take a clear photo or screenshot of your official drop-off shipping receipt showing:
- The buyer’s destination ZIP code.
- The correct tracking number.
- The carrier's acceptance scan.
Submit a Support Ticket to Gameflip:
Submit a ticket to Gameflip Support at our Help Center and include:
- Gameflip Order ID.
- The incorrect tracking number originally entered.
- The correct tracking number and shipping carrier.
- An attached image of your shipping receipt.
Seller Action vs. System Impact
| Action Taken | Order Status Effect | Gameflip Seller Protection |
| Correct number posted in chat only | Buyer stays informed, but system automated tracking check will fail | ⚠️ Partial: Requires manual support review if buyer files a dispute |
| Support ticket submitted with proof | Support manually updates system tracking record | ✅ Full: Maintains protection under Gameflip Guarantee |
| No action taken | System marks item as unfulfilled or tracking invalid | ❌ None: Order risks cancellation or full refund to buyer |
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