Gameflip Guarantee: Coverage, Exclusions, and Claims

All purchases on Gameflip are automatically protected by the Gameflip Guarantee. This ensures that you either receive the item as described or get your money back.

When You’re Covered

You can open a claim under the Gameflip Guarantee if:

• You don’t receive the item.
• The item you receive doesn’t work.
• The item doesn’t match the description in the listing.
• A Service session you booked is not delivered.

What’s Not Covered

The Guarantee does not apply if:

• You complete the transaction despite problems with the item.
• You change your mind (buyer’s remorse).
• The item is damaged or lost when you arrange your own shipping or pick-up (in case of physical items).
• The item was delivered via bot trade (escrowed), since these are guaranteed to match the listing.
• The transaction took place outside of Gameflip, which is prohibited by our Terms of Use.

How to File a Claim

1. Contact the seller and explain the problem.
2. On the listing page, click “I have an issue with the item I received.”
3. Describe the issue. This will pause the 3-day auto-completion countdown.
4. Gameflip Support will review your case. If your claim qualifies, we’ll authorize a refund to your original payment method.

Important Rules

• You have 3 days from when the item is marked as received to open a dispute.
• If we request more information, you must reply within 48 business hours or the claim may be denied.
• Fraudulent claims (e.g., chargebacks after receiving the item or refund) may result in permanent account suspension.
• Buyers and sellers agree that Gameflip Support’s decision is final, including appeals.
• We may provide buyers and sellers with access to each other's names, and contact information relating to a request.
• The Gameflip Guarantee is not a product warranty.

Refunds

All refunds are issued in the same amount and payment method used for the original purchase. Please check this FAQ article for more information on how refunds work.